Has anybody begun using the new Survey Manager interaction for Syntellect/Apropos? I was wondering if anybody has had any issues with the installation piece....
Hi All I have a request from one of my customers to sort the Agent queue for non-voice interactions. They find that some customers send in the same email...
If they open the different views (Any one but the Multimedia Queue view). So for example the Email queue view, you can sort the columns as you mention. ... ...
Hi Jimmy I tried what you mentioned but it did not work. Is there a setting to activate it? I couldn't find anything under Application Settings. Please let me...
I don't recall it being a setting in re-testing this I guess your right in that it sorts...I'm just not sure what order. Support is researching if this is a...
I really don't see how to deploy the Queue Conferencing feature. It looks like there is some sample code for it in a couple manuals but I just don't get the...
Hi all, I'm setup an Apropos v6.6 with CG6060/1T + DSE16. I have face some error when I try to run the port. Is there any way to setup? Hope you can advise me....
Hi Just looking to pick someone's brain on whether they have done any implementations with Chat using some of these scenarios (which would be in addition to...
Has anyone setup Apropos to queue outbound queued calls for conducting 'campaigns' or allowing an agent to schedule a follow up callback to a customer? How do...
Hi Mickey There are two things you have to do to get this to work. 1. you need to setup a VBA Server or TCL Server that queries the database with your campaign...
I setup my VBA server to query a database table to get what should be announced and when., but I also setup a slot table and a process to get the times...
Much appreciated. So I build a table in a custom database with sufficient information to create a scheduled outbound interaction. After I query the database...
I'd suggest using a true/false flag column in your table to show the status of the interaction - say, 0 for not yet created. After the query is first ran to...
I do not have access to the documentation tonight so excuse my asking something I should just look up Monday but you seem so knowledgeable. Does the create...
I usually use the query to only bring back records to queue now. However, I have started experimenting with the AnnounceDelay interaction property where you...
I've done a few customizations of OBQC blending, so I wouldn't consider myself to be an expert. When it comes to scripting, there are always alternative ways...
Hi guys and gals,  I'm currently using the outbound blender to set queue to agents daily, however in future i will have another project to  1) Get a list...
I have a problem with a resource manager (6.5) user where all their views show times as 00:00:00. This is for Agent Status and Interation Status windows. The...
You can try recycling the SIP process or rebooting the server where the process runs on. That is what Apropos told me to do previously. Michael Burlew ...
This issue is related to only a single resource manager user, so I figure it is something related with his pc. This has happened to him three times. The...
We had an issue with RM similar to this (only effected one of our users of RM and we have 10). What we ended up doing was rename the super-userxx.ini file in...
Anybody using web chat/request have an issue with interactions going to <Error> queue after they updated their JSP? We are having this issue, and even after we...
An FYI mostly, -- This caused quite a stir this morning- impacted our call center quite heavily. Apropos itself did not show any issues or errors, although the...
Hi All Does anyone have any spare AG4040/16-2TE cards. I'm looking for 3. They need to be the European standard and not the ones used in North America. Please...
Folks, I need to resurrect this thread. I'm doing some tests on logging in the PILs using DSE. The press_key works great, but it seems that there needs to be...
Hi Amier, Again, I am not using DSE with Apropos. But I do use DSE for another application.... Here is the TNB from one of those sets. If you have some more...
Hi All, Having some problem detecting DTMF caller ID from NEC PBX. The NEC PBX vendor suggest us to use FSK (Caller ID). Does Apropos/NMS AG2000 (Analog Line)...
